Please review our updated safety policies and procedures before your appointment. They are in place based on guidelines set by the Health Authority, the BCCDC, Worksafe and our Professional Governing Bodies, to ensure we can provide treatment in an environment that is safe for everyone. These policies are not optional for us, or for any of our patients, so we appreciate your cooperation in following them.
1. If you become unwell, please call right away to reschedule your appointment. We will not provide treatment if you are ill, no exceptions. If you have symptoms consistent with Covid-19, also call 8-1-1 immediately. You will not be charged a cancellation fee however, if you come to the clinic with symptoms we will ask you to leave and charge you a cancellation fee.
2. You will no longer be screened prior to your appointment but your practitioners will screen you for symptoms before your treatment starts.
3. Masks are recommended to be worn for anyone over the age of 12 that is not fully vaccinated.
Please note that some practitioners may ask you to wear a mask in the treatment room. This will be communicated with you upon booking and a mask will be provided if you do not have one.
4. Wash your hands or sanitize them upon entry to the clinic. You can use your own sanitizer or the one provided.
5. We will be limiting the number of people allowed in the waiting area to 3, so try to be ready no more than 3-5 mins before your start time.
6. Call the clinic to update your patient profile with a valid credit card for payment of fees due after your insurance has been processed. Jane App is HIPPA Compliant, which means it's about as secure as it gets, so don't worry about safety. Its encrypted, so nobody on our end can see the card numbers. UPDATE: We are now offering payment via tap as well.
7. If we don't have your insurance information please call or email us with this information at the time of booking.
8. In order to maintain social distancing protocols, patients and staff exiting a treatment room or reception area will have the "right of way". Please yield to anyone exiting the clinic or treatment rooms.
9. Attend your appointment alone, unless it is medically necessary to bring another person.
10. Minimize the amount of belongings you bring. Ideally, everything will fit on a small chair in the treatment room, which we can disinfect between patients.
11. Bring your own water, as we will not be providing water in the waiting area.
12. We are not able to provide a fresh blanket for every massage or acupuncture patient. We will be using two top sheets to ensure privacy, or you can bring your own blanket from home. Please wash it before you come in, and bring it in a garbage bag.
13. We will put the health and safety of our staff, practitioners and patients first, and refuse service to anyone who does not follow these protocols. No exceptions.
We know these are a lot of changes for all of us and it will be strange adjusting to our "new normal." We can assure you that we've gone above and beyond to make your experience here positive, enjoyable and therapeutically beneficial, while maintaining the highest standards of cleanliness and safety.
What You Can Expect From Us:
Treatment rooms are cleaned between patients in accordance with the guidelines and standards established by the BCCDC, the PHO, and our professional regulatory body(s), association(s) and Worksafe BC. Bathrooms and all common areas are being cleaned and disinfected regularly throughout the day. We've established a flow of patients and practitioners throughout the clinic in order to maintain social distancing protocols.
All equipment used during your treatment has been stored, transported, cleaned, disinfected, sterilized, and/or sanitized in accordance with the guidelines and standards established by BCCDC, the PHO, and our professional regulatory body(s), association(s) and Worksafe BC.
All linens used are clean at the time of use, and will be laundered immediately after your treatment with hot water, CDC approved disinfecting detergent, and bleach. All linens are cleaned and stored according to the guidelines established by the BCCDC, the PHO, and our professional regulatory body(s), association(s) and Worksafe BC.
Your practitioner will practice proper hand hygiene. Most of our practitioners will not be wearing a mask unless you request that they do. Some practitioners prefer to wear a mask and some may require the patient to also wear a mask in the treatment room. We will be adding a list of these practitioners below as well as on their practitioner profiles, and in the reminder email, so we can match comfort levels and provide a safe space for everyone.
Your practitioner will take reasonable steps to stay informed of the nature of Covid-19and the current status of the pandemic, and any directives or guidelines provided by the BCCDC, the PHO, and our professional regulatory body(s), association(s) and Worksafe BC regarding the current Covid-19 pandemic.
Your practitioner may cancel appointments without notice if they feel unwell or suspects they may have had contact with an infected person. Your practitioner will NOT practice in any capacity if they are sick. Front desk staff and management will also not be allowed to come to work if they are sick.
We are looking forward to getting back to what we do best, in the best way we can.
See you soon!
Remedy Wellness Centre
1. If you become unwell, please call right away to reschedule your appointment. We will not provide treatment if you are ill, no exceptions. If you have symptoms consistent with Covid-19, also call 8-1-1 immediately. You will not be charged a cancellation fee however, if you come to the clinic with symptoms we will ask you to leave and charge you a cancellation fee.
2. You will no longer be screened prior to your appointment but your practitioners will screen you for symptoms before your treatment starts.
3. Masks are recommended to be worn for anyone over the age of 12 that is not fully vaccinated.
Please note that some practitioners may ask you to wear a mask in the treatment room. This will be communicated with you upon booking and a mask will be provided if you do not have one.
4. Wash your hands or sanitize them upon entry to the clinic. You can use your own sanitizer or the one provided.
5. We will be limiting the number of people allowed in the waiting area to 3, so try to be ready no more than 3-5 mins before your start time.
6. Call the clinic to update your patient profile with a valid credit card for payment of fees due after your insurance has been processed. Jane App is HIPPA Compliant, which means it's about as secure as it gets, so don't worry about safety. Its encrypted, so nobody on our end can see the card numbers. UPDATE: We are now offering payment via tap as well.
7. If we don't have your insurance information please call or email us with this information at the time of booking.
8. In order to maintain social distancing protocols, patients and staff exiting a treatment room or reception area will have the "right of way". Please yield to anyone exiting the clinic or treatment rooms.
9. Attend your appointment alone, unless it is medically necessary to bring another person.
10. Minimize the amount of belongings you bring. Ideally, everything will fit on a small chair in the treatment room, which we can disinfect between patients.
11. Bring your own water, as we will not be providing water in the waiting area.
12. We are not able to provide a fresh blanket for every massage or acupuncture patient. We will be using two top sheets to ensure privacy, or you can bring your own blanket from home. Please wash it before you come in, and bring it in a garbage bag.
13. We will put the health and safety of our staff, practitioners and patients first, and refuse service to anyone who does not follow these protocols. No exceptions.
We know these are a lot of changes for all of us and it will be strange adjusting to our "new normal." We can assure you that we've gone above and beyond to make your experience here positive, enjoyable and therapeutically beneficial, while maintaining the highest standards of cleanliness and safety.
What You Can Expect From Us:
Treatment rooms are cleaned between patients in accordance with the guidelines and standards established by the BCCDC, the PHO, and our professional regulatory body(s), association(s) and Worksafe BC. Bathrooms and all common areas are being cleaned and disinfected regularly throughout the day. We've established a flow of patients and practitioners throughout the clinic in order to maintain social distancing protocols.
All equipment used during your treatment has been stored, transported, cleaned, disinfected, sterilized, and/or sanitized in accordance with the guidelines and standards established by BCCDC, the PHO, and our professional regulatory body(s), association(s) and Worksafe BC.
All linens used are clean at the time of use, and will be laundered immediately after your treatment with hot water, CDC approved disinfecting detergent, and bleach. All linens are cleaned and stored according to the guidelines established by the BCCDC, the PHO, and our professional regulatory body(s), association(s) and Worksafe BC.
Your practitioner will practice proper hand hygiene. Most of our practitioners will not be wearing a mask unless you request that they do. Some practitioners prefer to wear a mask and some may require the patient to also wear a mask in the treatment room. We will be adding a list of these practitioners below as well as on their practitioner profiles, and in the reminder email, so we can match comfort levels and provide a safe space for everyone.
Your practitioner will take reasonable steps to stay informed of the nature of Covid-19and the current status of the pandemic, and any directives or guidelines provided by the BCCDC, the PHO, and our professional regulatory body(s), association(s) and Worksafe BC regarding the current Covid-19 pandemic.
Your practitioner may cancel appointments without notice if they feel unwell or suspects they may have had contact with an infected person. Your practitioner will NOT practice in any capacity if they are sick. Front desk staff and management will also not be allowed to come to work if they are sick.
We are looking forward to getting back to what we do best, in the best way we can.
See you soon!
Remedy Wellness Centre