Remedy Wellness Centre: Massage, Chiropractor, Physiotherapy, Acupuncture, Counseling, Naturopathic Medicine
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      • Physiotherapy For Running Injuries
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      • Acupuncture and TCM for Eczema
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      • TCM and Massage for Insomnia
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  • Team
    • Join Our Team
    • Andrii Pelekhatyi, Registered Massage Therapist
    • Caroline O'Hara, Acupuncturist
    • Daniel Rashid C., Physiotherapist
    • Dong Wei Li, Registered Acupuncturist and TCM
    • Emily Bebb, Registered Clinical Counsellor
    • Jenn Maurice, Registered Massage Therapist
    • Justine Achelberger, Physiotherapist
    • Kasey Thompson, Registered Massage Therapist
    • Ken Alexander, Chiropractor
    • Kira MacFayden, Registered Massage Therapist
    • Laura Bondy, Registered Massage Therapist
    • Dr. Lise Maltaise, Naturopathic Physician
    • Maia Pine, Registered Massage Therapist
    • Maclain Freeman, Massage
    • Olivia Wiebe, Acupuncturist
    • Sandra Kriese, Registered Massage Therapist
    • Steve Ferris, Registered Massage Therapist
    • Tara McCaffery, Registered Clinical Counsellor
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  • Home
  • Online Services
  • Services
    • Acupuncture >
      • Five Element Acupuncture
      • Acupuncture for Acne
      • Acupuncture for Allergies
      • Acupuncture for Cardiovascular Health
      • Acupuncture for Digestive Health
      • Acupuncture for Fertility
      • Acupuncture for Inflammatory Conditions
      • Acupuncture for Migraines and Headaches
      • Acupuncture for Muscle Pain
      • Acupuncture for Runners
      • Acupuncture for Stress
    • Athletic Therapy >
      • Athletic Therapy for Hypermobility
    • Chiropractic
    • Counselling Psychology >
      • Cognitive Behavioral Therapy
    • Chronic Conditions Program
    • Neurokinetic Therapy
    • Naturopathic Medicine >
      • Food Sensitivities
      • Homeopathy
      • Nutrigenomics
      • Supplements
      • Weight Loss
    • Rehab Pilates
    • Registered Massage Therapy >
      • Massage Therapy for Migraines
      • Massage Therapy for Pregnancy
      • Massage Therapy for Arthritis
      • Stress Management
    • Shockwave >
      • Shockwave Therapy for Plantar Fasciitis
      • Shockwave Therapy for Achilles Tendonitis
      • Shockwave Therapy for Trigger Points
    • Physiotherapy >
      • Physiotherapy For Running Injuries
    • Traditional Chinese Medicine >
      • Acupuncture and TCM for Eczema
      • Acupuncture and TCM for Gout
      • TCM for Immune Support
      • TCM and Massage for Insomnia
      • TCM for Panic Attacks
    • Direct Insurance Billing & ICBC
  • Team
    • Join Our Team
    • Andrii Pelekhatyi, Registered Massage Therapist
    • Caroline O'Hara, Acupuncturist
    • Daniel Rashid C., Physiotherapist
    • Dong Wei Li, Registered Acupuncturist and TCM
    • Emily Bebb, Registered Clinical Counsellor
    • Jenn Maurice, Registered Massage Therapist
    • Justine Achelberger, Physiotherapist
    • Kasey Thompson, Registered Massage Therapist
    • Ken Alexander, Chiropractor
    • Kira MacFayden, Registered Massage Therapist
    • Laura Bondy, Registered Massage Therapist
    • Dr. Lise Maltaise, Naturopathic Physician
    • Maia Pine, Registered Massage Therapist
    • Maclain Freeman, Massage
    • Olivia Wiebe, Acupuncturist
    • Sandra Kriese, Registered Massage Therapist
    • Steve Ferris, Registered Massage Therapist
    • Tara McCaffery, Registered Clinical Counsellor
  • Contact
    • Newsletter Sign Up
    • FAQs
  • Blog
  • Resources
    • Clinical Surveys
  • Book Online
    • Book an Appointment
  • Clinic Policies
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Please review our updated safety policies and procedures before your appointment. They are in place based on guidelines set by the Health Authority, the BCCDC, Worksafe and our Professional Governing Bodies, to ensure we can provide treatment in an environment that is safe for everyone. These policies are not optional for us, or for any of our patients, so we appreciate your cooperation in following them. 

1. If you become unwell, please call right away to reschedule your appointment. We will not provide treatment if you are ill, no exceptions. If you have symptoms consistent with Covid-19, also call 8-1-1 immediately. You will not be charged a cancellation fee however, if you come to the clinic with symptoms we will ask you to leave and charge you a cancellation fee.

2. You will no longer be screened prior to your appointment but your practitioners will screen you for symptoms before your treatment starts. 
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3. Masks are mandatory for anyone over the age of 12 years old as per the PHO on August 25th 2021. 


4. Wash your hands or sanitize them upon entry to the clinic. You can use your own sanitizer or the one provided. 

5. We will be limiting the number of people allowed in the waiting area to 3, so try to be ready no more than 3-5 mins before your start time. 

6. Call the clinic to update your patient profile with a valid credit card for payment of fees due after your insurance has been processed. Jane App is HIPPA Compliant, which means it's about as secure as it gets, so don't worry about safety. Its encrypted, so nobody on our end can see the card numbers. UPDATE: We are now offering payment via tap as well. 

7. If we don't have your insurance information please call or email us with this information at the time of booking.

8. In order to maintain social distancing protocols, patients and staff exiting a treatment room or reception area will have the "right of way". Please yield to anyone exiting the clinic or treatment rooms.

9. Attend your appointment alone, unless it is medically necessary to bring another person.

10. Minimize the amount of belongings you bring. Ideally, everything will fit on a small chair in the treatment room, which we can disinfect between patients.

11. Bring your own water, as we will not be providing water in the waiting area.

12. We are not able to provide a fresh blanket for every massage or acupuncture patient. We will be using two top sheets to ensure privacy, or you can bring your own blanket from home. Please wash it before you come in, and bring it in a garbage bag. 

13. 
We will put the health and safety of our staff, practitioners and patients first, and refuse service to anyone who does not follow these protocols. No exceptions.

We know these are a lot of changes for all of us and it will be strange adjusting to our "new normal." We can assure you that we've gone above and beyond to make your experience here positive, enjoyable and therapeutically beneficial, while maintaining the highest standards of cleanliness and safety. 

​
What You Can Expect From Us:

Treatment rooms are cleaned between patients in accordance with the guidelines and standards established by the BCCDC, the PHO, and our professional regulatory body(s), association(s) and Worksafe BC. Bathrooms and all common areas are being cleaned and disinfected regularly throughout the day. We've established a flow of patients and practitioners throughout the clinic in order to maintain social distancing protocols. 

All equipment used during your treatment has been stored, transported, cleaned, disinfected, sterilized, and/or sanitized in accordance with the guidelines and standards established by BCCDC, the PHO, and our professional regulatory body(s), association(s) and Worksafe BC.

All linens used are clean at the time of use, and will be laundered immediately after your treatment with hot water, CDC approved disinfecting detergent, and bleach. All linens are cleaned and stored according to the guidelines established by the BCCDC, the PHO, and our professional regulatory body(s), association(s) and Worksafe BC.

Your practitioner will practice proper hand hygiene. Most of our practitioners will not be wearing a mask unless you request that they do. 
Some practitioners prefer to wear a mask and some may require the patient to also wear a mask in the treatment room. We will be adding a list of these practitioners below as well as on their practitioner profiles, and in the reminder email, so we can match comfort levels and provide a safe space for everyone.  

Your practitioner will take reasonable steps to stay informed of the nature of Covid-19and the current status of the pandemic, and any directives or guidelines provided by the BCCDC, the PHO, and our professional regulatory body(s), association(s) and Worksafe BC regarding the current Covid-19 pandemic.

Your practitioner may cancel appointments without notice if they feel unwell or suspects they may have had contact with an infected person. Your practitioner will NOT practice in any capacity if they are sick. Front desk staff and management will also not be allowed to come to work if they are sick. 

We are looking forward to getting back to what we do best, in the best way we can.


See you soon!

Remedy Wellness Centre

We Would Love to Have You Visit Soon!


250-590-5221
214-852 Fort St.
​Victoria, BC Canada
​V8W 1H8

Hours

M-F: 8am - 7pm
Sat: 9am- 4:30pm
​Sun & Holidays: Closed
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