Frequently Asked Questions
Billing Questions
Do you direct bill my insurance? Yes we do. We bill most extended plans and ICBC. We DO NOT bill WCB but you can submit your receipt to them for reimbursement. If you want to double check that we can bill your plan just give us a quick call and ask.
I've been in a car accident. Will ICBC cover by treatment? Yes, ICBC will cover most or all of your treatment.
Can you tell me how much coverage I have left through my insurance? Unfortunately, no. Your insurer won't give us this information, but you can call them and ask. Most of them have an app or an online portal that will give you this information as well.
I can't provide a credit card to have on file for billing. How do I pay?
You can send an e-transfer to admin@remedywellness.ca. During the Covid pandemic we are mandated to only offer touchless payment options.
Can you print my receipt? No. Our regulatory colleges have mandated that we only provide digital receipts during the Covid pandemic. We also strive to be a paperless, green company anyways. We can create a statement for you at the end of the year, if you need a summary of your appointments for tax purposes. This will also be sent via email.
I've been in a car accident. Will ICBC cover by treatment? Yes, ICBC will cover most or all of your treatment.
- ICBC will cover Acupuncture: 12 visits within 12 weeks of your accident (Covers $90 per visit)
- ICBC will cover Chiropractic: 25 visits within 12 weeks of your accident (Covers the full fee)
- ICBC will cover Kinesiology: 12 visits within 12 weeks of your accident (Covers $80 per visit)
- ICBC will cover Physiotherapy: 25 visits within 12 weeks of your accident (Covers $80 per visit)
- ICBC will cover Massage Therapy: 12 visits within 12 weeks of your accident. ICBC covers $82 per treatment for massage, which is enough to cover the full cost of a 30 minute massage. You can choose to come for longer, but there is a fee over and above the ICBC coverage which your other insurer may cover. For example, if a 60 minute massage is $110, there would be a fee of $28. (These rates are based on fees Sept 15th, 2020 and are subject to change).
Can you tell me how much coverage I have left through my insurance? Unfortunately, no. Your insurer won't give us this information, but you can call them and ask. Most of them have an app or an online portal that will give you this information as well.
I can't provide a credit card to have on file for billing. How do I pay?
You can send an e-transfer to admin@remedywellness.ca. During the Covid pandemic we are mandated to only offer touchless payment options.
Can you print my receipt? No. Our regulatory colleges have mandated that we only provide digital receipts during the Covid pandemic. We also strive to be a paperless, green company anyways. We can create a statement for you at the end of the year, if you need a summary of your appointments for tax purposes. This will also be sent via email.
Treatment Questions
There are so many options, where do I start? Honestly, when it comes to physical pain, there's no wrong option. There's a lot of overlap between the manual therapy practitioners and how they are trained to asses injuries, pain, dysfunction and discomfort. If you're problem is hormonal, digestive, skin related, etc. you're going to get a lot more out of acupuncture and TCM than you would from our other practitioners. If you've got a musculoskeletal problem, you could start with physiotherapy, chiropractic, massage or acupuncture. If you have chronic pain we recommend adding clinical counselling to your manual therapies, as she specializes in chronic pain management. Our counsellor also addresses other mental health conditions as well such as anxiety, depression, grief, loss, anger, etc. All of our practitioners offer a free phone consult, so you're welcome to schedule a chat with one of them to get a more specific answer.
How many visits will I need to resolve my issue? Each treatment plan is unique and catered to your needs and goals. Everything we do together is an input into your nervous system, and we can't make a lasting change with only one input. Its safe to assume you will need to start with 3 treatments about 1 week apart, in most cases. Its a difficult question to answer because there are so many factors including if it's an acute or chronic problem, your health history, you're ability to do your exercises/homework, your emotional state, etc. We approach your problem with a biopsychosocial lens and look at the whole picture.
Why am I being given exercises or "homework" to do? We believe in empowering our patients to take control of their functional abilities by giving you tools to use at home. The more you know about how things work, the less reliant you are on your practitioner. Its also a method of recreating the effects of the treatment you received, which is continual positive input to your nervous system. This creates lasting changes so eventually you don't need us anymore.
My regular practitioner isn't available soon enough. I'm in pain, what should I do?
Option 1: Add yourself to that practitioners wait list online, or call us and we can do that for you. And book the next available spot. This notifies your practitioner that you're trying to get in ASAP. Sometimes they can open up extra treatment time for you.
Option 2: See one of our other practitioners. We can even have your regular practitioner make a recommendation on who you should see in the short term. With your permission, he/she can review your treatment plan and pick up where your regular practitioner left off. You're welcome to hop between practitioners and experience some different treatment styles and approaches in order to find the best fit for your needs or meet an immediate need.
I'm interested in trying more than one therapy. Is that okay? Yes and no.
Yes: Some therapies really compliment each other and are well paired like getting a massage right before you see the chiropractor. Most people will react really well to this approach because the massage will release the connective tissue, allowing the chiropractic adjustment to happen with more ease. However, each person is different and some people may find that this is too much for them in one day. Another good pairing is acupuncture and counselling, or acupuncture and massage. You may find that you get better results by alternating who you see from week to week, rather than throwing everything at it in one day. For example, massage this week and acupuncture next week. You're practitioners can communicate with each other about your treatment plan to make the most out of this approach.
No: Though all the therapies have their benefits, you don't want to do too much all at once. Its important to find the driver or the primary cause of your issue. If you're doing too much, it's hard to tell whats helping and what's wasted effort. If you're already seeing someone here, feel free to ask them if adding another therapy would be a good idea right now.
How many visits will I need to resolve my issue? Each treatment plan is unique and catered to your needs and goals. Everything we do together is an input into your nervous system, and we can't make a lasting change with only one input. Its safe to assume you will need to start with 3 treatments about 1 week apart, in most cases. Its a difficult question to answer because there are so many factors including if it's an acute or chronic problem, your health history, you're ability to do your exercises/homework, your emotional state, etc. We approach your problem with a biopsychosocial lens and look at the whole picture.
Why am I being given exercises or "homework" to do? We believe in empowering our patients to take control of their functional abilities by giving you tools to use at home. The more you know about how things work, the less reliant you are on your practitioner. Its also a method of recreating the effects of the treatment you received, which is continual positive input to your nervous system. This creates lasting changes so eventually you don't need us anymore.
My regular practitioner isn't available soon enough. I'm in pain, what should I do?
Option 1: Add yourself to that practitioners wait list online, or call us and we can do that for you. And book the next available spot. This notifies your practitioner that you're trying to get in ASAP. Sometimes they can open up extra treatment time for you.
Option 2: See one of our other practitioners. We can even have your regular practitioner make a recommendation on who you should see in the short term. With your permission, he/she can review your treatment plan and pick up where your regular practitioner left off. You're welcome to hop between practitioners and experience some different treatment styles and approaches in order to find the best fit for your needs or meet an immediate need.
I'm interested in trying more than one therapy. Is that okay? Yes and no.
Yes: Some therapies really compliment each other and are well paired like getting a massage right before you see the chiropractor. Most people will react really well to this approach because the massage will release the connective tissue, allowing the chiropractic adjustment to happen with more ease. However, each person is different and some people may find that this is too much for them in one day. Another good pairing is acupuncture and counselling, or acupuncture and massage. You may find that you get better results by alternating who you see from week to week, rather than throwing everything at it in one day. For example, massage this week and acupuncture next week. You're practitioners can communicate with each other about your treatment plan to make the most out of this approach.
No: Though all the therapies have their benefits, you don't want to do too much all at once. Its important to find the driver or the primary cause of your issue. If you're doing too much, it's hard to tell whats helping and what's wasted effort. If you're already seeing someone here, feel free to ask them if adding another therapy would be a good idea right now.
How To Find Us
Where do I park? There is on street parking available on Fort and Quadra. We also recommend the Broughton Street Parade below the downtown library. The first hour is free. Both on street and parkade are free before 9am and after 6pm.
How do I find you? Look for our street sign, in front of the Chamber of Commerce on the ground floor. We are located on the second floor which you can access from the main entrance via elevator, or the other entrance via the stairs.
FYI, the building is locked after 6pm and on Saturdays. There is a buzzer to the right of the elevator/main entrance. Enter 214 and we will buzz you in.
How do I find you? Look for our street sign, in front of the Chamber of Commerce on the ground floor. We are located on the second floor which you can access from the main entrance via elevator, or the other entrance via the stairs.
FYI, the building is locked after 6pm and on Saturdays. There is a buzzer to the right of the elevator/main entrance. Enter 214 and we will buzz you in.
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